May 6, 2021

Digital Customer Experience

Co-developed a transformational PC configuration and management solution for a global PC manufacturer. 

Consumers of our client were facing multiple challenges with their on-board PC configuration management interface. The interface was considered to be a legacy model whereas the expectations were to have a modern browser-based interface experience. Besides, multitude of settings were complex to change and lacked clear guidance to manage configurations. Chainyard, as a development partner to the client, built a one-stop native Universal Windows Platform (UWP) application that enables users to easily manage PC settings and preferences.  

The new UWP application enhanced customer experience while also increasing individual productivity and maximizing PC longevity. Besides, the new interface helped our client to up-sell & cross-sell related products and services.