Duties and Responsibilities:

• Receive inbound calls from employees and answer questions, as well as question participants to obtain full understanding of what information is being requested.
• Educate callers on client processes whenever necessary.
• Document all calls, emails and chats with regards to employee’s inquiries accurately using Call Tracking System.
• Provide quality customer service on every call.
• Communicate clearly and effectively with employees.
• Performs other tasks as required.

Job Specifications:

• Excellent oral and written communication skills
• Developed computer skills – Word, Excel, Explorer, etc.
• Excellent Customer Service Skills
• Professional Phone Manner.
• Commitment to Contact Center Success.
• Ability to handle multiple tasks.
• Ability to adhere to all organizational policies and procedures.

Employees in this specialty cover accounts receivable collections as well as handling of bankruptcy and litigation activities. People in this specialty are responsible to maintain client relationships by supporting the accounts receivable fulfillment process, taking ownership of accounts receivable problem resolution, collecting open receivables, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined accounts receivable processes, in line with business controls and business objectives. Reconcile A/R files and resolution of disputes. Perform e -invoicing, manual invoicing, and tax credit handling.

Duties and Responsibilities:

• Organize and execute collection of assigned AR portfolios.
• Review and monitor daily AR position and identify the most efficient mode (via phone, visits, emails etc.) of liaising with clients for timely settlement.
• Reconciliation of accounts where necessary.
• Resolves inter-company and client issues, escalate where appropriate.
• Issue collection notices, demand letter, late payment fees as appropriate.
• Identify invoice disputes and take appropriate actions with IBM Account team to resolve disputes.
• Take action to write-off bad debts as appropriate.
• Collate documentation for refunds and write-offs and provides first level review.
• Ensure all customer details are kept current in the relevant database.
• Ensure any adjustments, journals, credits are applied correctly as per client direction.
• Ensure adherence to Business Controls and compliance to procedures and ensures controls targets are met.
• Identifies opportunities for process improvement.

Job Specifications:

• With Bachelor’s Degree in Finance Course
• 1-3 Years of experience in Accounts Receivable

Duties and Responsibilities:

• Provide Introduction Call for New Applicants
• Remind candidates to complete profile information and pending assessments.
• Contact applicants and hiring managers to coordinate and schedule interviews.
• Confirm attendance for HM Interviews.
• Generate and send offer letters/packages (internal only).
• Final Offer Calls for Hired candidates.
• Keep Applicant Tracking System (ATS) updated at all times.
• Perform other miscellaneous duties as required by management.

Job Specifications:

• Possess at least a Bachelor’s/ College Degree, preferably Psychology/ Human Resource With 1-2 years of experience in recruitment.
• With good communication skills in English.

Duties and Responsibilities:

• Reviews and processes journal entries.
• Performs account reconciliations and reports based on agreed deadlines with the client.
• Performance directly contributes to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
• Provides support to continuous improvement initiative.
• Performs ad-hoc tasks as identified by the Team lead

Job Specifications:

• Excellent communications skills
• College graduate, BS Accountancy/ Computer Management and Accounting/ Financial Accounting graduate, General Accounting.
• Open to CPA fresh graduates, non-BS Accountancy/ Computer Management and Accounting/Financial Accounting graduate but with general accounting experience.
• Can answer general accounting questions on Financial Statements.

Duties and Responsibilities:

• Provide Introduction Call for New Applicants
• Remind candidates to complete profile information and pending assessments.
• Contact applicants and hiring managers to coordinate and schedule interviews.
• Confirm attendance for HM Interviews.
• Generate and send offer letters/packages (internal only).
• Final Offer Calls for Hired candidates.
• Keep Applicant Tracking System (ATS) updated at all times.
• Perform other miscellaneous duties as required by management.

Job Specifications:

• Possess at least a Bachelor’s/ College Degree, preferably Psychology/ Human Resource With 1-2 years of experience in recruitment.
• With good communication skills in English.

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Duties and Responsibilities:

• Dispatching work requests and cases.
• Dispatching transactions while identifying correct owners.
• Monitoring and closing of dispatched transactions.
• Tracking of work requests, cases and transactions received and dispatched.
• Performing simple transactions.
• Performing volume driven transactions.
• Make decisions based on document business process.
• Perform controls and peer to peer validation.
• Compilation and processing of transactional Payroll Data. This requires teaming/ collaboration with other teams that deliver payments/ deductions via payroll.

Job Specifications:

• Possess at least a Bachelor’s/College Degree, Psychology/ Human Resource Management, Business Studies/ Administration/Management or equivalent
• Proficient in Microsoft Office applications such as Word, Excel & PowerPoint.
• Above average to excellent communication skills.
• Entry Level/ Fresh Graduate.
• Amenable to work on a client-based schedule (Day, Mid, Night Shift)
• Preferred Technical and Professional Experience.
• Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage.

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Duties and Responsibilities:

• Has the responsibility to process simple HR transactions.
• Handle simple queries through calls, chats and emails.
• Transactions include payroll, compensation & benefits, data entry.

Job Specifications:

• EXPERIENCE – 1 to 2 years experience. Experience in several main activities and working knowledge of interrelated activities. Awareness of department and functional activities.
• COMMUNICATION/ NEGOTIATION – Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.
• PROBLEM-SOLVING – Use specialized technical knowledge to identify, evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures.
• CONTRIBUTION/ LEADERSHIP – Responsible for a variety of interrelated processes within well established procedures.
• IMPACT ON BUSINESS SCOPE – Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project
• EDUCATION – Bachelor’s Degree required

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Duties and Responsibilities:

• Has the responsibility to process simple HR transactions.
• Handle simple queries through calls, chats and emails.
• Transactions include payroll, compensation & benefits, data entry.

Job Specifications:

• EXPERIENCE – 3 to 4 years experience. Experience and working knowledge in key functional processes. Awareness of business activities.
• COMMUNICATION/ NEGOTIATION – Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.
• PROBLEM-SOLVING – Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.

Duties and Responsibilities:

• Cover the end-to-end cycle of order to cash – from purchase order/ Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multi-tasking skills.
• Serve as liaison between the client and the client’s customers
• Review purchase orders and contracts in compliance to the global process and/or country specific requirements.
• Responsible for maintaining the customer master data – creation, amendments and deletion.
• Support reporting requests (scheduled and ad hoc) and provide requested order information to the client and client’s customer such as order ETA, shipment status and invoice related-queries.
• This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
• You will have the opportunity to support continuous improvement initiative, provide training, education to junior team members, learn new process from the client or third party, and understand Exception, create DTP & Amend DTP with updates.

Job Specifications:

• Bachelor’s Degree in Finance, Accounting or other Business-related course.
• Good understanding of Accounts Receivables (AR).
• Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
• Ability to work accurately with numbers
• Good communication skills, at least in written English.
• Proficient in using MS Excel.